Hiring full-time Filipino workers is not complicated, but it is
different from hiring freelancers or part-time contractors. You can
find people willing to work hourly, but offering full-time employment
can foster a stronger sense of loyalty and job security. Here are
essential insights to ensure a rewarding experience when outsourcing
to Filipino workers.
1. Remember, They’re Human, Not Machines
When hiring full-time Filipino employees, understand that they’re
individuals with feelings, needs, and aspirations—not just
task-completing robots. Engage with them beyond work; ask about
their tasks, how they feel about the job, and even about their
families. Showing genuine interest builds rapport, leading to better
morale and productivity. If you’re not naturally inclined, learn to
develop empathy—it’s worth the effort.
2. Understand Filipino Culture: Conscientious, Humble, and Non-
Confrontational
Filipinos are typically diligent, self-critical, and averse to
confrontation. They might feel inadequate or worry about disappointing
you. Due to these cultural traits, a Filipino worker may avoid
admitting when they’re unsure about something and could even leave the
job abruptly if they feel uncomfortable. Keep communication open and
offer encouragement to prevent misunderstandings.
3. Where to Find Skilled Filipino Workers
If you haven’t yet hired a Filipino worker, Online Jobs:
Online Jobs .Ph is a reputable platform to
start with. It’s how I hired numerous workers, including writers,
programmers, and a social media manager. Posting a job and reaching
out to candidates via the resume search feature works well. Keep your
messages and job descriptions simple and concise to encourage
responses.
4. Training Is Essential
Due to the non-confrontational culture, Filipino workers may hesitate
to ask questions if they don’t understand something. Without adequate
training, they might struggle silently, or quietly QUIT rather than
risk disappointing you. Invest time in training them, especially for
non-specialized roles, to build confidence and competence. You can
also find pre-built training at Online Jobs Academy to ease the
onboarding process.
5. Payments Made Easy with EasyPay
EasyPay is a preferred payment platform that provides secure, fast,
and cost-effective transfers for Filipino workers. With no extra fees
and optimal exchange rates, it’s a practical option for employers and
employees alike. You, the employer will need to have a Paypal or
Payoneer account to use EasyPay. Easy Pay allows you to pay all
employees hired via Online Jobs by just clicking on a link next to the
worker’s name.
6. Provide Consistent Feedback
Giving regular feedback, especially positive reinforcement, greatly
impacts work quality and retention. Constructive criticism is
valuable, but be sure to acknowledge their strengths and achievements
first. A little praise goes a long way in maintaining motivation and
improving performance. Having been a career military officer for 20+
years, this is something that I learned over 40 years ago!
7. Utilize Video Feedback with Jing
Filipino employees appreciate video feedback, as it offers clarity and
a personal touch. Use tools like Jing to create quick video feedback
that helps employees understand your expectations better and shows
them you’re willing to go the extra mile.
8. Request a Daily Update Email
Having your worker send a brief daily email keeps them accountable and
ensures steady progress on projects. It also reduces the need for
micromanaging and helps you gauge productivity and task completion
without time-tracking tools.
9. Be Patient with Initial Productivity
Filipino workers, particularly new hires, may not match the
productivity levels of U.S.-based workers right away. They might be
cautious and worried about making mistakes. Give them time to adapt,
and your patience will pay off in the long run.
10. Avoid Project Management Expectations Initially
In the Philippines, workers may not have extensive experience in
project management. Don’t assign project management duties
immediately; instead, allow time for them to build confidence. With
guidance, many can develop into capable managers over time.
11. Timely Payments Are Crucial
Regular pay is essential as many Filipino workers rely on their
earnings to support their families. Delayed payments can cause undue
stress and disrupt their sense of stability, so aim to pay them on
time.
12. Refrain from Pre-Paying for Work
While most Filipino workers are honest, avoid paying for work in
advance or sending equipment like laptops until a trustworthy
relationship is established. This approach is prudent for any
long-distance employment.
13. Rethink Time Tracking
Time tracking can sometimes feel invasive and demotivating. Many
Filipino workers prefer task-based accountability over hourly
monitoring. Use daily emails to assess productivity instead. If you
must use a time tracker, TimeProof (available on OnlineJobs.ph) is a
commonly used tool.
14. The 13th Month Pay Tradition
In the Philippines, it’s customary to give a 13th-month bonus in
December, amounting to one month’s salary. This bonus is prorated
based on employment duration and is often expected even if the worker
is no longer with you.
15. Outline Clear Employment Policies
Establish clear expectations: A 40-hour work week. If they are not
full-time, expect them to have numerous employers, so they may not
prioritize your tasks! Daily task reporting via email Dedication to
your company without additional jobs Flexibility for personal time
with prior notice A commitment to long-term employment.
16. Commit to Building a Lasting Relationship
Investing time, training, and feedback in your Filipino employees can
yield excellent results. They can significantly contribute to your
business’s growth if treated as long-term team members. Treating them
like temporary contractors may lead to a disappointing experience, so
aim to nurture the relationship for the long haul.
Insights from Experience
These tips come from over 27 years of managing an online business and
37 years of experience with Filipino culture, being married to a
Filipina and frequently visiting the Philippines. In fact, I’m now
considering launching an outsourcing service with my niece and a
friend. Stay tuned for updates!
NOTE: This article was first written as part of the training on
where and how to outsource, for students in my training on How
To Rank and Rent Websites course. You can read all about that
training at https://HowToRankAndRentWebsites.com